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We want you to love your Yu Mei Bag. If it's not right, full priced items purchased online may be returned for an exchange, credit or refund with Yu Mei within 7 days of receipt for New Zealand purchases, and 10 days of receipt for international purchases.
Items purchased through the Yu Mei Lounge in Ponsonby & Wellington Airport may be returned within 7 days for an exchange or Yu Mei credit provided they are in original unworn condition with all original tags and packaging intact, accompanied by proof of purchase. Yu Mei reserves the right to decline any returns.
Contact must be made via firstname.lastname@example.org within 48 hours of receiving the goods advising us of return.
Returned items must not have been worn, altered or washed and must have all original tags and packaging intact.
Shipping and handling is non refundable (the applicable shipping will be deducted from your return) and returned items are the responsibility of the customer until they reach Yu Mei Ltd.
Discounted items are final sale and cannot be returned or refunded.
Yu Mei ships to most locations including worldwide via DHL. Please allow 1-3 working days for your order to be dispatched.
If you are unable to select your country please get in touch with us via email@example.com. Please note we are unable to ship to P.O. Boxes.
Once your order has processed it will be handed over to our trusted delivery service and you will recieve and email with tracking details.
Free shipping within New Zealand, 1 – 3 working days via tracked Courier Post
Free shipping to Australia, 1 – 4 working days via tracked DHL
Rest of world, 2 – 10 working days via tracked DHL
Flat fee of $35NZD
Please note that your order may incur duties or GST when shipped outside of NZ. Yu Mei Ltd does not cover these charges and is not liable for any fees incurred; although we will always do our very best to ensure a smooth delivery to you.
Our products are made from premium New Zealand deer leather. Due to the nature of this natural product, wrinkles and blemishes can feature and should be regarded as hallmarks of premium quality.
We recommend that you love and care for your bag by keeping it moisturised with a leather conditioner and having it regularly cleaned by a professional. You can find help at any good shoe store.